Standardizing Collection Processes: Findings from HFMA’s Medical Debt Task Force
Date and Time
Wednesday, June 19, 2013 7:00 – 7:50 a.m.
Standardizing Collection Processes: Findings from HFMA’s Medical Debt Task Force (ER10) 1.0 CPE
Federal and state scrutiny of healthcare collection practices is increasing. To clarify industry expectations, HFMA convened a task force to identify a common set of medical debt collection practices for industry adoption that will improve the collection process, patient experience, and financial performance. This session will describe the practices identified to date.
After this session, you will be able to:
- Explain the current regulatory environment
- Describe steps taken to develop a common set of medical debt practices
- Implement a common set of medical debt collection practices
Knowledge of revenue cycle cash flow processes
Tools and Takeaways
Flowchart of medical debt collection practices
Executive Vice President and Chief Strategy Officer
State Collection Service, Inc.
Director, Federal Government Affairs
Healthcare Financial Management Association
Community Health Advisors, LLCs
Daniel E. Johnson
Chief Development Officer