Norwalk Hospital Improves Revenue Cycle Performance and Productivity Using Lean
Date and Time
Tuesday, June 18, 2013 4:00 – 5:15 p.m.
Norwalk Hospital Improves Revenue Cycle Performance and Productivity Using Lean (E13) 1.5 CPEs
Learn how one hospital improved revenue cycle turnaround times and redesigned denial reduction processes using Lean process improvement, optimized technology, outsourcing, and human resource investment.
Patient Financial Services/Revenue Cycle/Patient Access
After this session, you will be able to:
- Apply a multidisciplinary, collaborative approach to streamlining revenue cycle operations
- Assess Lean methods and principles to streamline processes and improve productivity
- Choose and successfully implement technology, process improvement, and staff improvement initiatives to increase cash collections, reduce cost to collect, and improve financial performance
Familiarity with Lean and other efficiency principles
Tools and Takeaways
Worksheets for Lean tools to identify customer/patient value, such as waste walk, gemba walk, and timed observation; standard work process tools to eliminate waste and reduce variability for front-line workers, including a task time worksheet
VP, Revenue Cycle Solutions
Administrative Director, Revenue Cycle
Performance Improvement Manager