ANI 2012 is sponsored by:

Increasing Patient Collections: New Tools to Boost Employee Morale and Patient Satisfaction

• Sunday
• Monday
• Tuesday
• Wednesday

Date and Time
Sunday, June 24th, 2012  1:00 – 4:30 p.m.

(PCW9) Increasing Patient Collections: New Tools to Boost Employee Morale and Patient Satisfaction (3.5 CPEs)

Learn hands-on techniques in this workshop for revenue cycle, business office, and billing/collection directors on how to improve the patient experience while increasing cash flow. Improve employee morale and loyalty by bringing some fun to the collections process through an easy-to-implement competition and reward process based on a unique set of key billing and collection metrics.

Topic Area
PFS/Revenue Cycle/Patient Access

After this session, you will be able to:

• Explore a tracking system to measure effectiveness and demonstrate the role of data in improved patient collections
• Discover collection scripts and competition/reward scenarios to increase patient collections and satisfaction and apply them in a hands-on setting
• Diagram a goal-oriented program and illustrate its role in the revenue cycle
• Learn leadership techniques to accelerate performance while minimizing collectors’ stress

Level
Intermediate

Prerequisites/Prework
Understanding of the complexity involved within a facility billing and collection department; knowledge of the basic rules and regulations regarding patient collections

Tools and Takeaways
Tracking system, reward and stress reduction program, collection scripts

Speakers
Nathalie Gallet, CHFP
Senior Consultant
Transworld Systems, Inc.

James Devitt
Senior Consultant
Transworld Systems, Inc.