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Bethesda Memorial Hospital Optimizes Revenue Cycle with Lean Sigma

Date and Time
Sunday, June 24th, 2012  1:00 – 4:30 p.m.

(PCW8) Bethesda Memorial Hospital Optimizes Revenue Cycle with Lean Sigma (3.5 CPEs)

Bethesda Memorial Hospital will share the Lean Sigma process and performance-based incentives it used to optimize its revenue cycle for results in just four months, increasing cash receipts from $18 to $23 million (28 percent); decreasing dollars attributed to discharged, not final billed (DNFB) cases from $40  to $15 million (63 percent); and reducing the time to schedule appointments by fax by 80 percent. Learn how to use simple tools and metrics to consolidate scheduling and registration processes, eliminate the need for double data entry,  optimize capabilities of legacy software for billing productivity, and more.

Topic Area
PFS/Revenue Cycle/Patient Access

After this session, you will be able to:

  • Use Lean Sigma methods to transform your  healthcare finance organization into cohesive units to efficiently accomplish strategic goals
  • Understand how to implement standard Lean Sigma/Six Sigma tools, including DMAIC (Define, Measure, Analyze, Improve, Control), SIPOC (Supplies, Inputs, Process, Outputs, Customers), VSM (Value Stream Mapping), and current and future state process map
  • Examine the process of maintaining, sustaining, and continuously improving the revenue cycle


Level
Intermediate

Prerequisites/Prework
General knowledge of revenue cycle operations

Tools and Takeaways
Sample deliverables that show how to execute projects and obtain successful solutions to root cause issues

Speakers
Joanne Aquilina
Vice President of Finance/CFO
Bethesda Healthcare System

Eileen Littel
Director of Process Optimization and Revenue Cycle Services
OptumInsight